REFUND & RETURN POLICY
At Rupshali, customer satisfaction and trust are our top priorities. If you receive a damaged, defective, or wrong product, you can return it to us, and we will promptly arrange a replacement or issue a full refund. No additional shipping fees will be charged for replacement of such defective or damaged products.
We follow a ‘closed box delivery’ policy to ensure product authenticity, customer privacy, and to prevent adulteration or modification.
Conditions for Refund/Replacement:
- If any defect (damaged/defective/wrong product) is found upon opening the box, please inform our Customer Relationship Management Department as soon as possible with photo/video proof. Contact via inbox or Hotline: +8801716769803, Email: [email protected]. This does not apply to products with pre-declared conditions.
- Complaints must be registered within 3 days of receiving the product. For electronics items, replacement is guaranteed within 15 days for defective/non-functional items.
- If the returned product is found defect-free, it will be sent back to you under the same delivery policy, and both return and delivery charges will be borne by the customer.
- Used, swatched, liquid/semi-liquid, or clearance sale products are non-returnable and non-exchangeable.
- Products cannot be returned or exchanged due to change of mind, dislike of smell, texture, color, design, or style.
- If you mistakenly order the wrong product, exchange may be possible upon payment of return and resending costs, subject to management approval and product type.
- Original invoice, Rupshali packaging, and intact product packaging (where applicable) must be returned with the product.
- If the CRM team agrees to an exchange, all pre-steps of the product transfer must be completed within 3 days from the agreed time.
- For lingerie items, please consult our female consultants for sizes/measurements. Bottoms (panty) are strictly non-exchangeable and non-returnable, whether trialed or not.
How to Return Products:
- Products will be picked up via a third-party courier arranged by our Customer Relationship Management department. You will not incur any cost (conditions apply).
- Pickup may take up to 7 working days, and after receipt at Rupshali, exchange delivery may take up to 7 working days.
Customer Support:
- Hotline: +8801716769803
- Email: [email protected]
